Privacy policy

Data Controller

In accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), the User is informed that the personal data provided through the website https://divot.es/ (hereinafter, the “Website”) will be processed by::

• Controller: B&M Gastro Divot SL
• Trade name: Divot Gastro Grill
• Tax ID (NIF/CIF): B93744811
• Registered address: Camino del Ángel, s/n. Banús Executive Golf. Nueva Andalucía., Marbella, Spain 29660
• Contact email: info@divot.es
• Telephone: +34 951 56 61 72

Personal Data Processed

Los datos que podemos tratar a través del Sitio Web proceden de:

• Contact forms
• Reservation / quotation request forms
• Newsletter subscription forms
• Comments or interactions through linked social media platforms

The types of data may include, by way of example:

• Identifying data: first name, last name
• Contact details: email address, telephone number
• Reservation or transaction data: date, number of guests, preferences
• Browsing data: IP address, device identifiers, pages visited, time spent on the Website, traffic source (see details in the Cookies Policy)

The User guarantees that the data provided is true, accurate, complete and up to date, and shall be responsible for any damage or loss that may arise from failure to comply with this obligation.

Purposes of Processing

Your personal data may be used for the following purposes:

a) Management of information or contact requests
To process and respond to inquiries, requests or communications sent by the User through the available forms or the contact email address.

b) Management of reservations or provision of services
To manage reservations, orders, bookings and any pre-contractual or contractual relationships arising from the services offered through the Website.

c) Sending commercial communications
If the User has expressly authorised it, to send information about news, offers, events or other content related to the products and services of B&M Gastro Divot SL, by electronic or equivalent means.

d) Website improvement and statistical analysis
To analyse the use of the Website and its content, as well as to carry out statistics in order to improve the User experience and our services (see details in the Cookies Policy).

Legal Basis for Processing

The legal grounds that legitimise the processing of your data are:

• The performance of a contract or the application of pre-contractual measures (management of reservations, quotation requests, and provision of services).
• The User’s consent, given freely, specifically, informed and unequivocally, in cases where it is required (for example, for sending commercial communications or certain forms).
• The legitimate interest of B&M Gastro Divot SL in improving its services, ensuring the security of the Website and preventing fraud, provided that such interests do not override the rights and freedoms of the User.

The User may withdraw their consent at any time, without affecting the lawfulness of the processing carried out prior to such withdrawal.

Data Retention Periods

Personal data will be retained for the time strictly necessary to fulfil the purposes for which it was collected and, in any case, for the following indicative periods:

• Contact and communication data: for as long as the relationship is maintained and for the time necessary to respond to the inquiry.
• Reservation and billing data: for the periods required by applicable tax, accounting and consumer protection regulations.
• Data processed for commercial purposes: until the User withdraws their consent or requests deletion.

Once these periods have expired, the data will be duly blocked and, where appropriate, retained only for the purpose of addressing potential legal, administrative or tax liabilities, within the legally established time limits.

Data Recipients

As a general rule, personal data will not be disclosed to third parties, except where required by law or when necessary for the provision of the service requested by the User.

Certain data processors providing services to Divot Gastro Grill may have access to personal data, such as:

• Web hosting providers and technology platforms
• Email marketing or communication service providers
• Web analytics and cookies providers (see details in the Cookies Policy)

In all cases, Divot Gastro Grill will enter into the corresponding data processing agreements, ensuring that processors handle the data in accordance with applicable regulations and follow our instructions.

If international data transfers are carried out, the User will be informed accordingly, including the appropriate safeguards in compliance with data protection regulations.

User Rights

The User may exercise the following data protection rights at any time:

• Right of access: to know what personal data we process about you.
• Right to rectification: to request the correction of inaccurate or incomplete data.
• Right to erasure: to request the deletion of your data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
• Right to restriction of processing: to request the restriction of the processing of your data in certain circumstances.
• Right to object: to object to the processing of your data on grounds relating to your particular situation, especially in cases of processing based on legitimate interest or for commercial purposes.
• Right to data portability: to receive your data in a structured, commonly used and machine-readable format, and to transmit it to another controller, where the processing is based on consent or a contract and is carried out by automated means.

To exercise these rights, the User may contact in writing:

• B&M Gastro Divot SL
• Registered address: Camino del Ángel, s/n. Banús Executive Golf. Nueva Andalucía., Marbella, Spain 29660
• Email: info@divot.es

In all cases, the User must provide a copy of a valid document proving their identity (DNI, NIE or passport).

The User also has the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if they consider that the processing of their personal data infringes applicable data protection regulations.

Data Security

B&M Gastro Divot SL undertakes to treat the User’s personal data with strict confidentiality and to implement the appropriate technical and organisational measures to ensure its security, prevent alteration, loss, unauthorised processing or access, in accordance with the state of the art, the nature of the data and the risks to which it is exposed.

However, the User should be aware that security measures on the Internet are not impregnable.

Third-Party Data

If the User provides data relating to third parties (for example, when making a reservation for another person), the User declares that they have obtained the consent of those third parties and undertakes to inform them of the contents of this Privacy Policy, releasing B&M Gastro Divot SL from any liability in this regard.

Changes to the Privacy Policy

B&M Gastro Divot SL reserves the right to modify this Privacy Policy in order to adapt it to legislative or case law developments, industry practices or changes in the provision of its services.

In the event of substantial changes, the User will be informed through the Website or by other appropriate means. The version in force at any given time will be the one published on the Website.